Refund Policy

If you have an account:

• Log in to your account and submit a return request within 14 days of delivery. Once approved by our Customer Services team, you will receive a link to create, download and print your returns label.

If you do not have an account:

• Please email shop@claridges.co.uk within 14 days of delivery to request your return. Once approved, we will send you a link to download your returns label.

After receiving your returns label, print it and attach it securely to your parcel, making sure you fill out and include the return form at the bottom of your original delivery note. You can then drop off your return at a convenient location near you.

Please ensure that all returned products are:

• In their original condition and packaging (including gift boxes)
• Undamaged, unworn, and with all labels still attached
• Accompanied by all original accessories
• Includes a copy of the original delivery note

We are unable to accept returns of sealed items (such as those wrapped in cellophane) if the seal has been broken.

Please return your item(s) to the address below within 14 days of receiving your original order.

Unfortunately, we cannot be held responsible for parcels that don’t reach us – so please make sure you obtain a certificate of posting and a tracking number.

Just to note, in the unlikely event something does happen to your order on its way to us, please get in touch with our team – not DPD.

Once your return arrives, we’ll check it over then email you to confirm your refund amount. Please then allow 14 working days for the refund to reach you. We’ll pay refunds into the bank account linked to the card used to place the order.

Please note that we do not offer exchanges; if you wish to select a different item, a new order will need to be placed, and standard shipping charges will apply.

Please note that we’re not able to provide refunds for any food, alcohol or beverage items. This includes hampers and gift boxes which contain these items.