Cookie Policy
1. General information
This policy describes how Maybourne ("we", "us", "our") uses cookies when you interact with our websites, such as www.maybourne.com, www.shop.the-berkeley.co.uk, www.shop.the-connaught.co.uk and www.shop.claridges.co.uk (together the "websites"). Our websites use cookies to improve your browser experience and allow us to improve our websites. This cookies policy provides you with clear and relevant information about the cookies we use and the particular purposes for using those cookies.
2. What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
Our website, like many others, stores and retrieves information on your browser using cookies. The information is used to make the website work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
If you want to learn more about the general use of cookies, please visit
https://en.wikipedia.org/wiki/HTTP_cookie
Because we respect your right to privacy, you can choose to change your privacy preferences to prevent non-essential cookies being set.
3. How long do cookies last?
Some are erased when you close the browser on your website. Others stay longer, sometimes forever, and are saved onto your device so that they're there when you come back.
4. How do I control my cookies?
Strictly necessary cookies are always on when you visit us. On your first visit to us, we'll tell you about the other types of cookies and ask you to choose which cookies we can use.
You can change your cookie preferences at any time by selecting Cookie preferences.
Stopping or blocking strictly necessary cookies may mean that some parts of our website, including the shopping bag and checkout, do not work properly.
5. Cookies and similar technologies we use
The tables below explain the cookies and similar technologies currently used on the Claridge’s Shop website. These may include cookies, pixels, tags, local storage and session storage.
The technologies used may vary depending on the pages you visit, the features you use and the choices you make through our cookie banner. Where a cookie name contains a measurement ID or other variable characters, this is shown using an asterisk (*).
Last reviewed: 9 September 2026
Strictly necessary cookies
These technologies are required for the website to function correctly. They support services requested by you, including security, shopping-bag contents, checkout, currency selection and recording your privacy choices. They do not require consent. You can block them through your browser, but some parts of the website may no longer work properly.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _shopify_essential | Shopify | Contains essential session, checkout, security and anti-tampering information required for the store to function. | 1 year |
| _shopify_test | Shopify | Checks whether the visitor’s browser supports cookies. | 1 minute |
| _tracking_consent | Shopify | Records the visitor’s privacy and cookie choices. | 1 year |
| consentHeader | Shopify | Temporarily stores information about the visitor’s consent state. | Session |
| cart | Shopify | Stores information about the visitor’s shopping bag. | 2 weeks |
| cart_currency | Shopify | Remembers the currency associated with the shopping bag and checkout. | 2 weeks |
| discount_code | Shopify | Stores a discount code received through a website link so that it can be applied at checkout. | Session |
| localization | Shopify | Stores the visitor’s selected country and language so that the correct regional experience and currency can be provided. | 1 year |
| login_with_shop_finalize | Shopify | Supports secure customer login using Shop. | 5 minutes |
| shopify_pay | Shopify | Supports Shop Pay login when a visitor returns to checkout. | 1 year |
| storefront_digest | Shopify | Enables authorised access to a password-protected storefront or store preview. | 1 year |
| _shop_app_essential | Shopify / Shop app | Contains information required for Shop app and Shop Pay functionality. | 1 year |
| wrapped-gift-products | Claridge’s Shop | Remembers products selected for gift-wrapping functionality. This information is stored in the visitor’s browser. | Persistent, until browser storage is cleared |
| _gbbExtBundlesAddedOnCart | Product bundle service | Remembers product bundles added to the shopping bag so that bundle pricing and functionality work correctly. | Persistent, until browser storage is cleared |
Functional and preference technologies
These technologies enable enhanced website functionality and remember choices made by visitors. Where they are not strictly necessary to provide a service requested by you, they are used only in accordance with your cookie choices.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| audioeye_reader_settings | AudioEye | Remembers accessibility-reader preferences selected by the visitor. | Persistent, until browser storage is cleared |
| audioeye_at_start_message | AudioEye | Remembers settings relating to messages shown when the accessibility tool starts. | Persistent, until browser storage is cleared |
| shopify-chat-nudge-path | Shopify Inbox | Supports the display and behaviour of customer-chat prompts across pages. | Session |
| shopify-chat-nudge-pages | Shopify Inbox | Remembers pages associated with customer-chat prompts during the visitor’s session. | Session |
| shopify-chat-nudge-start | Shopify Inbox | Controls when customer-chat prompts are displayed. | Session |
| _shs_state | STOQ Back in Stock | Temporarily maintains the state of STOQ’s back-in-stock functionality. | Session |
| _stoq_pls | STOQ Back in Stock | Temporarily stores information required to provide and maintain the back-in-stock feature. | Session |
| shopify_override_user_locale | Shopify | Remembers the visitor’s selected locale where this feature is used. | 1 year |
| AEC | Helps prevent fraud and ensures that requests made during a browsing session originate from the visitor. | Up to 6 months | |
| SEARCH_SAMESITE | Helps protect against certain cross-site requests involving Google services. | Up to 6 months |
Analytics cookies
These cookies help us understand how visitors use the website, which pages are visited and how the site performs. We use this information to measure and improve the website. These cookies are used only where you have provided consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _landing_page | Shopify | Records the landing page used when a visitor arrives from another website. | 2 weeks |
| _orig_referrer | Shopify | Records the referring website or source from which the visitor arrived. | 2 weeks |
| _shopify_analytics | Shopify | Contains analytics information used across the storefront and checkout. | 1 year |
| _shopify_s | Shopify | Identifies a particular browser session and store combination for analytics. | 30-minute rolling expiry |
| _shopify_y | Shopify | Helps Shopify distinguish visitors for storefront analytics. | 1 year |
| shop_analytics | Shopify / Shop app | Contains information used for analytics within Shop. | 1 year |
| _ga | Google Analytics | Distinguishes visitors and supports measurement of how the website is used. | Up to 2 years |
| _ga_* | Google Analytics | Maintains session information for a specific Google Analytics property. The final characters vary according to the measurement ID. | Up to 2 years |
Marketing and advertising cookies
These cookies help us and our advertising partners measure campaigns, understand whether advertisements lead to visits or purchases and show more relevant advertising. These cookies are used only where you have provided consent.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _shopify_marketing | Shopify | Contains marketing and attribution information used across the storefront and checkout. | 1 year |
| _gcl_au | Google Ads | Measures advertising performance and stores conversion information. | 90 days |
| _fbp | Meta | Identifies browser visits for advertising delivery, measurement and attribution. | 3 months |
| NID | Stores preferences and may be used to personalise and measure Google advertising, depending on the visitor’s Google settings. | Up to 6 months | |
| __Secure-ENID | Supports Google security, preferences and advertising functions, depending on the Google services and settings in use. | Up to 13 months in the UK and EEA |
This information was compiled using Shopify’s published merchant-storefront cookie information, a website scan and manual consent testing. The technologies used by third-party providers may change from time to time.
Functional Cookies
| Host | Cookies | State | Lifespan |
|---|---|---|---|
| shop.claridges.co.uk | cookietest, kampyle_userid, kampyleSessionPageCounter, kampyleUserSession, kampyleUserSessionsCount, keep_alive, localization | First Party | Session, 364 Days, 364 Days, 364 Days, 364 Days, A few seconds, 364 Days |
| clarity.ms | MUID | Third Party | 389 Days |
| www.clarity.ms | CLID | Third Party | 364 Days |
6. Do we track whether users open our emails?
Our emails may contain a single, campaign-unique "web beacon pixel" to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
For more about cookies please go to www.allaboutcookies.org
7. Changes to this cookie notice
We may update this notice from time to time, please regularly check this policy to ensure you are aware of the most updated version.
8. Contact us
If you have any questions or comments about this Cookie notice, please contact us at:
Claridge's
Brook Street, Mayfair
London
W1K 4HR
United Kingdom
Tel: +44 (0) 207 107 8856
Email: shop@claridges.co.uk