Intl Refund Policy

We operate a 'No Quibble' policy for returns. You are allowed a 14-day cooling off period from the date of delivery.

If you would like to return your order to us we will be happy to refund the value of the items returned, excluding shipping costs, and all other costs incurred by the return must also be covered by the customer.

• Please let us know you’d like to return your order by clicking here or emailing shop@claridges.co.uk within 14 days of delivery.
• Your product(s) must be returned in full condition in its original packing, including gift boxes, undamaged with label(s) still attached, not worn, accompanied by all of its accessories, and a copy of the original delivery note.
• We cannot accept sealed items where the seal or cellophane has been broken.

• Please return your product(s) to the address below within 14 days of receiving your original order, making sure you fill out the return form at the bottom of your original delivery note.

Claridge’s Returns

Amethyst Group

Lodge Road

Staplehurst

Tonbridge

TN12 0QW

Unfortunately, we cannot be held responsible for parcels that don’t reach us – so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.

Once your return arrives, we’ll check it over then email you to confirm your refund amount. Please then allow 14 days for the refund to reach you. We’ll pay refunds into the bank account linked to the credit card used to place the order.

You can find our full returns and cancellations policy here.

Please note:

•  Duties and taxes paid at checkout are non-refundable in the event of a return.
• We are not able to provide refunds for any food, alcohol or beverage items. This includes hampers and gift boxes which contain these items.