Intl Refund Policy
Shopping Bag

Your shopping bag is empty.

  • Please let us know you’d like to return your order by emailing shop@claridges.co.uk within 14 days of delivery.
  • Your product(s) must be returned in full condition in its original packing, including gift boxes, undamaged with label(s) still attached, not worn, accompanied by all of its accessories, and a copy of the original delivery note.
  • We cannot accept sealed items where the seal or cellophane has been broken.
  • Please return your product(s) to the address below within 14 days of receiving your original order, making sure you fill out the return form at the bottom of your original delivery note.
Claridge’s Returns
Amethyst Group
Lodge Road
Staplehurst
Tonbridge
TN12 0QW


Unfortunately, we cannot be held responsible for parcels that don’t reach us – so please make sure you obtain a certificate of posting as proof of purchase and a tracking number.


Once your return arrives, we’ll check it over then email you to confirm your refund amount. Please then allow 14 working days for the refund to reach you. We’ll pay refunds into the bank account linked to the credit card used to place the order.