Let us know within 48 hours of receipt by emailing shop@claridges.co.uk. Whenever possible, please include a photo or video to show us the problem.
Please then apply the enclosed DPD return label and find a convenient drop-off point local to you. Please make sure you fill out the return form at the bottom of your original delivery note, and return your item within 14 days to:
Claridge’s Returns Amethyst group Lodge Road Staplehurst Tonbridge TN12 0QW
Please make sure you get proof of postage and a tracking number for your return as, unfortunately, we cannot be held responsible for parcels that fail to reach us.
Once your parcel arrives with us, we will process a refund or where possible we will replace the product free of charge.
